10 Questions that AJ customers ask
As you are already visiting our website, you will be aware that our goal is to improve people's work environments. But what else do you know about us? Have you checked out our wide range of products? Do you realise how much we keep in stock? Did you know that 90 percent of our products are manufactured in Sweden and other European countries? Below we answer some of the questions that we are most frequently asked. Why not find out what we have to say? You'll be surprised!
"Can I talk to a real person when I call?"
Yes, definitely. Making personal contact with our customers is important to us. We aim to listen to your requirements and answer your questions so that we can be sure of providing you with the best possible service. You can contact our customer service team if you have questions about our range, delivery times, payment terms or anything else and also if you want to place an order directly. We'll help you in the way that suits you best: by phone, email or online chat, on weekdays from 7.30 to 17.00.
"Do you only sell office furniture?"
Our range of products and our expertise cover everything from pallet racking, work benches and clothes lockers to office furnishings and fittings for public spaces. Office furniture is one of the areas we specialise in, but we see ourselves primarily as a supplier of complete solutions for better workplaces. This means that we can supply you with most of the things you need to improve your work environment.
"Are your products always in stock?"
The answer to this is yes and no. We do not have all our 15,000 products in stock at the same time, but most of the items in our most recent 476-page catalogue are available for immediate delivery from our warehouse in Halmstad. Around 20 percent of our catalogue items generally account for 80 percent of our orders and, of course, we keep the most popular versions of these products permanently in stock.
On our website you will find the estimated delivery time under each product. Most items are sent out from our warehouse the next day and reach our customers within just a few working days.
"Can you help to make warehouses more efficient?"
Yes, this is one of the areas we specialise in. Our project engineers will be happy to help you with everything from optimising the layout of a small-parts store to maximising the number of pallet racks in a large-scale warehouse. We can also provide you with a complete, highly ergonomic solution that includes additional equipment such as packing tables and picking trolleys. Call and tell us what you want to achieve and we can bring your solution one step closer.
"All your products come from Asia don't they?"
No, they don't. Our range can be divided into four groups: 30 percent of our products are developed by our own design department and produced in our wholly owned factories in Poland and Slovakia; we buy 30 percent from Swedish manufacturers and a further 30 percent from companies elsewhere in Europe. The remaining ten percent is the only part of our range supplied by selected manufacturers in Asia.
"Can you help me furnish an office?"
Absolutely! Furnishing a workplace is a big responsibility, so it is good to have a dedicated team of interior design experts to rely on. Our project team will provide you with support from the planning stage through to the day you move in, regardless of whether you are furnishing just one room or an entire office building. No project is too big or small for us to help you with.
"Can you arrange for furniture to be assembled too?"
We are happy to take responsibility for installing everything on site. If you want us to, we can manage every aspect of your purchase, from ordering through to delivery and assembly. We provide an efficient and convenient service that is much appreciated by our customers.
"Is it true that you are a family business?"
AJ Produkter was founded in the Swedish town of Hyltebruk in 1975 by Anders Johansson, who was 19 years old at the time. He included his initials in the company name. From the very beginning, the aim of the business was to supply products that would improve people's workplaces and make their work easier and more efficient. Anders and his family still own and run what is now a large group with operations in 19 European countries.
"Why is AJ involved in the world of sport?"
We have a passion for helping people to perform at their best, not only in the workplace but also in the sports stadium. There are several parallels between the two areas. For example, we have been a sponsor of the World Ice Hockey Championships every year since 1989. If you have watched the matches, you will have seen the AJ Products logo occasionally – most often on the referees' shirts because, just like our products, they make a big difference in an unobtrusive way.
"What is your approach to sustainability?"
We always focus on environmental issues when we develop new products and we expect our suppliers to meet high standards when it comes to sustainability. As a family business, we take a long-term view. One example of this is our ISO 9001 and ISO 14001 certification, which highlights our commitment both to our planet and to the quality that our customers have the right to expect.
Would you like to find out more? Don't hesitate to contact us if you have other questions.
